Incidents reported on status page for AutoChat https://status.autochat.ai/ https://d1lppblt9t2x15.cloudfront.net/logos/3e9e866c0a7668706c35cb13f0e8fabd.png https://status.autochat.ai/ en https://status.autochat.ai/incident/457548 Fri, 08 Nov 2024 07:00:21 +0000 https://status.autochat.ai/incident/457548#93ff5099cf4f33aa3c95ac00062d6874ff2eda6a849cda777c0a77d74709943c Maintenance completed https://status.autochat.ai/incident/457548 Thu, 07 Nov 2024 20:00:30 -0000 https://status.autochat.ai/incident/457548#5a2ba3d208cef75dc2234124ffa0c4fb4a323070e223203159a240a3ed6fae29 Please be advised that PlanIT will undergo server maintenance on Thursday, November 7th, starting at 21:00. As a result, PlanIT will be temporarily unavailable for several hours. Customers planning to schedule maintenance appointments during this time may experience some disruptions. https://status.autochat.ai/incident/435344 Thu, 26 Sep 2024 19:56:00 -0000 https://status.autochat.ai/incident/435344#d4fa87f4d21aeeddd4cb26b3d0b74776a4fc5eb2c9b4b996a1fda73c34e2d2ca The issue has been resolved. https://status.autochat.ai/incident/373073 Wed, 22 May 2024 09:41:00 -0000 https://status.autochat.ai/incident/373073#6b3502da6172755297ef7f8f73e510afc437b13ea9e0c02aa14669a5e4f037f6 We found the issue and fixed backend services. https://status.autochat.ai/incident/353669 Wed, 10 Apr 2024 17:37:00 -0000 https://status.autochat.ai/incident/353669#6d300211b92c4155507df347a7df2cfebc1617e731d5d7da06884e813de24448 The issue is now resolved. https://status.autochat.ai/incident/353669 Wed, 10 Apr 2024 15:31:00 -0000 https://status.autochat.ai/incident/353669#9dbfc9998b1663ae147318766c0c486c608da523fb661b0ade753065efb228a6 Due to an internal issue, our "ask a question" flow is currently down. Our team is currently working on a solution. https://status.autochat.ai/incident/345705 Mon, 25 Mar 2024 13:10:00 -0000 https://status.autochat.ai/incident/345705#75c0a8bec88870280610fbe713f282c79d8df7341601d7fc0b93798126c57122 PlanIT issues have been resolved; https://status.autochat.ai/incident/345705 Mon, 25 Mar 2024 09:50:00 -0000 https://status.autochat.ai/incident/345705#2d563b08e01f8b084d385d49a103196ef3f3db19e336d6bc611b9bf87a1d81b2 Due to issues that our partner PlanIT Workshop Planner has, our customers using this integration may observe a degraded experience during AutoChat Workshop Flow. We are currently investigating the issue and are in contact with PlanIT to resolve the problem. https://status.autochat.ai/incident/336492 Tue, 05 Mar 2024 11:06:00 -0000 https://status.autochat.ai/incident/336492#8b35a0d154cb4451079d793e2a2ff0de6f3d4d5a6864972647fee5eddcdd4c42 Due to issues that our partner PlanIT Workshop Planner has, our customers using this integration may observe a degraded experience during AutoChat Workshop Flow. We are currently investigating the issue and are in contact with PlanIT to resolve the problem. https://status.autochat.ai/incident/330870 Fri, 23 Feb 2024 07:32:00 -0000 https://status.autochat.ai/incident/330870#ad60df1433a2824d8f922ed31da26c18dbf59dce9ddca3eb7e7f41479a44b213 Currently, our partner 1iAutomotive has issues with SSL certificate, so that we're unable to fetch (safely) data from them. It means organizations with this integration for workshops are affected and Drivers (end-users) are not able to proceed with the flow. https://status.autochat.ai/incident/284274 Wed, 08 Nov 2023 15:52:00 -0000 https://status.autochat.ai/incident/284274#02b0581bdec056b57ddf89fd49dd9e8f25875fd6acd879afc402ab16573fdcc5 The issue on OpenAI API has been reolved. We are seeing the Ask a question flow is responding as expected. https://status.autochat.ai/incident/284274 Wed, 08 Nov 2023 14:56:00 -0000 https://status.autochat.ai/incident/284274#b502d4ab743d95a5d9a28ced6b1772d6d7a4ee78334081569eb9ab3b490b482c Ask a question flow are not using OpenAI because of the Major Outage of the OpenAI API. More information about the OpenAI status: https://status.openai.com/ https://status.autochat.ai/incident/252324 Tue, 29 Aug 2023 21:59:00 +0000 https://status.autochat.ai/incident/252324#87100cd639053706aa6bc482d4b9818fa8d1c06198e1a92162f0e904b446d090 Maintenance completed https://status.autochat.ai/incident/252324 Tue, 29 Aug 2023 21:59:00 +0000 https://status.autochat.ai/incident/252324#87100cd639053706aa6bc482d4b9818fa8d1c06198e1a92162f0e904b446d090 Maintenance completed https://status.autochat.ai/incident/252324 Tue, 29 Aug 2023 17:00:00 -0000 https://status.autochat.ai/incident/252324#cc2fb436f257e187fabefabaf39dd224e3f9cf9e00e4c7f140a8a1f417d2f278 Starting at 21:00 CET today, you may encounter brief interruptions in our services as we perform essential system upgrades. We are committed to minimizing downtime and aim to resolve this as quickly as possible. We appreciate your patience and understanding during this time. https://status.autochat.ai/incident/252324 Tue, 29 Aug 2023 17:00:00 -0000 https://status.autochat.ai/incident/252324#cc2fb436f257e187fabefabaf39dd224e3f9cf9e00e4c7f140a8a1f417d2f278 Starting at 21:00 CET today, you may encounter brief interruptions in our services as we perform essential system upgrades. We are committed to minimizing downtime and aim to resolve this as quickly as possible. We appreciate your patience and understanding during this time. https://status.autochat.ai/incident/225850 Wed, 28 Jun 2023 15:57:00 -0000 https://status.autochat.ai/incident/225850#32c7d7754ec9157778c45b0894f6c3a5886bc94a96fb3401d662f83c11e0ce8b At the moment we are experiencing some technical issues witch result in most of the chat flows to be (partly) unavailable. We are investigating the situation. (18:45) We found the possible cause, services are coming back up. (19:15) We implemented a fix for the issue. All functionality is available again. https://status.autochat.ai/incident/225850 Wed, 28 Jun 2023 15:57:00 -0000 https://status.autochat.ai/incident/225850#32c7d7754ec9157778c45b0894f6c3a5886bc94a96fb3401d662f83c11e0ce8b At the moment we are experiencing some technical issues witch result in most of the chat flows to be (partly) unavailable. We are investigating the situation. (18:45) We found the possible cause, services are coming back up. (19:15) We implemented a fix for the issue. All functionality is available again. https://status.autochat.ai/incident/182344 Tue, 07 Mar 2023 10:04:00 -0000 https://status.autochat.ai/incident/182344#1996afc766e072791f86332e25e4253d685d786da1ac4ab8d083d1a699d0758a We are currently seeing that (aftersales) chats are not working properly. We are investigating the issue. 12:15 We found the issue and resolved it, everything is back to normal. https://status.autochat.ai/incident/147714 Fri, 23 Dec 2022 13:23:00 -0000 https://status.autochat.ai/incident/147714#49f93b82ba3892ad9f90635a1a9d9db50f555053221616f3f94da0739605a397 We had a very short downtime because of a new release. Everything is up and running. https://status.autochat.ai/incident/142567 Wed, 07 Dec 2022 15:43:00 -0000 https://status.autochat.ai/incident/142567#8047cdcd5cd5be0db8cb771ce06470c55bac4626a93302fd2cfbc991a8e70ce1 We currently have an issue where it is impossible to get past the date picker when selecting a time. We are working on resolving the issue. (17:02) We have found the issue and deployed a fix. Everything is working correctly again. https://status.autochat.ai/incident/140684 Wed, 30 Nov 2022 17:00:00 -0000 https://status.autochat.ai/incident/140684#218a7e45d1737262ee5eac41aa5f04263b218f62acb8c8614fd5efbcf074eff0 Since 16.30 we are experiencing issues on our backend system which results in the chat client being unavailable. We have identified an issue with a 3rd party system being unavailable. We are implementing a hotfix and expect to be back online in a few minutes. (around 18.15) https://status.autochat.ai/incident/136542 Thu, 17 Nov 2022 13:49:00 -0000 https://status.autochat.ai/incident/136542#6017d66bef1ebabb42930d41736689872b6191d2c282e3a8845489ab44e84aaf The issue related to embedded version of our chatbot has been successfully resolved. https://status.autochat.ai/incident/136542 Wed, 16 Nov 2022 16:04:00 -0000 https://status.autochat.ai/incident/136542#4dceec7e4682f30dfe41948c05a497dcbaa68497fbc7f8cfa998de7dcd55c789 At the moment we are experiencing issues with the embedded version of our chatbot. We are working on a fix and expect to release it tomorrow. https://status.autochat.ai/incident/135754 Mon, 14 Nov 2022 21:50:46 +0000 https://status.autochat.ai/incident/135754#e35dfdfd98f129e33ec40c02cac1a0061f60f57083cbd3331de737130336699b Maintenance completed https://status.autochat.ai/incident/135754 Mon, 14 Nov 2022 21:50:46 -0000 https://status.autochat.ai/incident/135754#a171d0834c1b0106596b776d59ba26ccee66b95acb03e0eae4d783d1340031cd We will be doing some scheduled maintenance tonight. We expect minimum downtime of our services. https://status.autochat.ai/incident/135754 Mon, 14 Nov 2022 21:50:46 +0000 https://status.autochat.ai/incident/135754#e35dfdfd98f129e33ec40c02cac1a0061f60f57083cbd3331de737130336699b Maintenance completed https://status.autochat.ai/incident/135754 Mon, 14 Nov 2022 21:50:46 -0000 https://status.autochat.ai/incident/135754#a171d0834c1b0106596b776d59ba26ccee66b95acb03e0eae4d783d1340031cd We will be doing some scheduled maintenance tonight. We expect minimum downtime of our services. https://status.autochat.ai/incident/135754 Mon, 14 Nov 2022 20:00:00 -0000 https://status.autochat.ai/incident/135754#a171d0834c1b0106596b776d59ba26ccee66b95acb03e0eae4d783d1340031cd We will be doing some scheduled maintenance tonight. We expect minimum downtime of our services. https://status.autochat.ai/incident/135754 Mon, 14 Nov 2022 20:00:00 -0000 https://status.autochat.ai/incident/135754#a171d0834c1b0106596b776d59ba26ccee66b95acb03e0eae4d783d1340031cd We will be doing some scheduled maintenance tonight. We expect minimum downtime of our services. https://status.autochat.ai/incident/134987 Mon, 07 Nov 2022 07:00:00 -0000 https://status.autochat.ai/incident/134987#ac238718f6c6bd99ce740aed193a6be11e1d1ff693db315022a7ff75095c45f6 At the moment we are experiencing some DNS problems. We are looking into the issue. https://status.autochat.ai/incident/134987 Mon, 07 Nov 2022 07:00:00 -0000 https://status.autochat.ai/incident/134987#ac238718f6c6bd99ce740aed193a6be11e1d1ff693db315022a7ff75095c45f6 At the moment we are experiencing some DNS problems. We are looking into the issue.